Why You Should Migrate To Cloud CRM In 2021?As the market is getting more volatile day by day, the customers’ expectations are also touching the sky. They need consistent experience regardless of channel. In order to stay ahead in the crowd, businesses should find ways to deliver personalized experiences to customers. With cloud-based Customer Relationship Management (CRM) Software, you can get complete picture of your customer, their buying habits, and their communications with your company. Using these customer insights, you can easily deliver personalized experiences that would result in developing lucrative relationships with customers. Ideating strong personal bonding with customers helps in driving the business to new levels of success.
Reasons Why Should You Migrate To Cloud CRM
Centralize Customer Information – With cloud CRM solution, you can centralize sensitive customer information rather than keeping paper files. By storing data on the cloud, you can make it easily accessible by your team from anywhere in real-time. This will save your team’s time and efforts as they won’t have to scramble to access a client’s file in a pinch. Furthermore, cloud CRM providers keep regular backups of your data to ensure disaster recovery. So, there are negligible chances of data being misplaced or lost. Lastly, interactions happening on different channels can be stored in the single database to deliver omni-channel customer experiences.
Streamline Your Sales Process – CRM solution helps in managing complete customer lifecycle. You can streamline entire sales process from process of acquiring lead, converting it into customer, and closing subsequent opportunities with the help of CRM. You can create and assign customer-related tasks to team members. With this, every sales person has a defined role and clear objectives. No sales opportunity will go ignored, and no one in your team will be left hanging.
Better Reporting And Analysis – With cloud CRM software, you gain an inside look into your sales and marketing processes. With built-in business intelligence and analytical tools, you can create remarkable and memorable experiences for your leads and customers. Cloud CRM provides you real time visibility of KPIs such as sales performance, productivity, deals closed versus goal, etc across your sales. With these actionable insights, you can pull detailed reports at any point and share them directly with the team members who need to review them.
Our Recommended Cloud CRM Solution – Microsoft Dynamics 365 Sales
Based on our 14+ Years of experience in IT domain, we recommend Microsoft Dynamics 365 for Sales. Dynamics 365 for Sales is robust, cloud based customer relationship management software that enables you to automate sales processes to boost productivity. With real-time customer insights, D365 Sales optimizes decision making to improve efficiency while shortening sales cycles and reducing costs. Built-in digital intelligence and productivity tools in Dynamics 365 Sales enables your sales team to better understand customers to heighten customer experience and personal attention that fosters lasting relationships and strengthens pipeline development.
Actionable Customer Insights – Microsoft Dynamics 365 comes with built-in intelligence that guides salespeople to target right leads, contacts, and opportunities in their pipeline. Insights based on interactions, customer’s buying history and preferences help your sales team to close more deals, faster. Leveraging actionable insights, sales team members are able to deliver personalized experiences.
Sales Performance – Dynamics 365 Sales enables managers to set up goals, monitor results and deliver timely feedback. Power BI dashboards deliver perfect mix of information to sales team, helping in optimizing its performance. Managers can investigate deviations from plan and take corrective action to maximize sales team’s performance while holding everyone accountable.