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Why Microsoft Dynamics 365

The next generation of intelligent business applications that help you empower your employees, engage customers, and optimise operations.


Dynamics 365 for Sales

  • Empower sellers with insights to personalise relationships, predict customer needs, and increase sales.
  • Turn relationships into revenue
  • Sell smarter with infused artificial intelligence
  • Foster relationships with authentic and personal engagement
  • Boost productivity and increase revenue by integrating best practices
  • Accelerate sales performance throughout the entire sales cycle
  • Innovate with a modern and adaptable sales platform

Dynamics 365 for Retail

  • Engage every shopper, everywhere
  • Drive unified commerce
  • Create a modern store experience
  • Effectively manage merchandising
  • Optimise operations through insights
  • Innovate with a modern and adaptable platform


Dynamics 365 for Customer Service
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.

  • Earn customers for life
  • Engage with customers on any channel or device
  • Deliver fast, personalised service
  • Learn from every interaction
  • Innovate with a modern and adaptable platform

Dynamics 365 for Field Service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

  • Innovate with proactive service
  • Optimise your resources
  • Make technicians more effective
  • Deliver better outcomes with IoT
  • Engage your customers

Dynamics 365 for Project Service Automation
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

  • Profit from your projects
  • Manage projects with confidence
  • Optimize your resources
  • Forecast project profitability
  • Increase productivity

Finance and Operations

Modernise your business operations across finance, manufacturing, and supply chain to drive new growth. Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 for Finance and Operations helps businesses adapt quickly to changing market demands and drive business growth.

  • Accelerate your business growth
  • Elevate your financial performance
  • Run smarter with connected operations software
  • Automate and streamline your supply chain
  • Innovate with a modern and adaptable platform


Attract the right people and seamlessly onboard, engage, and grow your talent. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

  • Hire the right people, faster
  • Set up employees for success
  • Foster a culture of excellence
  • Enable development and growth
  • Drive operational excellence


Digitally transform engagement across all touchpoints in your customer journey with Dynamics 365 and Adobe. Bring your marketing content, data, and processes together with Dynamics 365 and Adobe Marketing Cloud—to deliver engaging customer experiences across all touchpoints.

  • Create a 360-degree view of customers
  • Create better customer experiences
  • Drive your business forward
  • Rely on a trusted partnership
  • Connect sales and marketing
  • Create better customer experiences on a secure and scalable digital foundation

Meet the unique needs of your organisation with a modern business platform that makes it easy to tailor and extend Dynamics 365 applications—with little to no code development. Quickly build apps, automate workflows, and bring additional data insight into your business with the Microsoft business application platform.

Top-of this, you can select or procure only those modules which suite your business and requirement. Earlier it was not possible and the standard product come with default modules.

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