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Dynamics 365

Give Digital Transformation To Your Business With Dynamics 365 To Streamline Processes

With Dynamics 365, Microsoft has removed the complexity arises due to dissimilar systems by unifying CRM and ERP capabilities into a single platform, offering organizations the flexibility to adopt technology when they need it to improve business outcomes. Dynamics 365 works seamlessly across sales, customer service, field service, operations, financial, marketing, and project service automation to help organizations to improve existing flows, spot and pursue new business opportunities, and stay ahead of the competition. Microsoft Dynamics allows organizations to analyze data promptly, respond to customer needs in real time and deal with challenges of the turbulent market environment right away.

Smart & Intelligent Business Apps To Cater To Every Aspect of Your Business



Empower your business teams with Dynamics 365 for Sales to enable them to close more deals. Equip your team with the tools they need for each step in the sales cycle. Leverage on digital intelligence and predictive analytics to achieve your business goals.


Customer Service

Empower agents with tools they require to offer consistent & smart support to customers. Dynamics 365 for Customer Services will enable agents to provide consistent answers to customer questions across channels.


Field Service

Dynamics 365 for Field Service enables you to manage inventory updates and stock history across locations, including warehouses, depots, and trucks. Use flexible scheduling options to accommodate service agents as well as dispatcher workflows to enable more appointments.


Project Service Automation

Use Dynamics 365 for Project Service Automation to allow your team to effectively plan and efficiently execute phase of the project. Enable project managers to view, approve, or reject job costs from a centralized place while easily accessing all financial data.


Dynamics 365 Finance

Dynamics 365 Finance enables you to automate global financial operations to drive business growth. Leverage built-in business intelligence to make data-driven decisions while improving financial controls and optimize cash-flow.



Dynamics 365 for Marketing enables you to run multichannel campaigns to attract the right prospects. Get insights to gain competitive intelligence to better understand your customer needs. Prioritize leads and move prospects efficiently through marketing funnels to deliver consistent results.



Find the right talent for your organization by simplifying candidate evaluation with visibility into LinkedIn profiles. Use Dynamics 365 for Talent to streamline recruitment processes while improving communication with native integration to LinkedIn InMail.



Manage stores efficiently while increasing revenue, customer satisfaction, and brand loyalty by offering a consistent shopping experience. Unified in-store, and back-office operations from centrally managing merchandising will help in increasing employee productivity.


Dynamics 365 Operations

Use AI-based predictive insights to transform manufacturing and supply chain operations. With support for discrete, lean, process, and mixed-mode manufacturing process, D365 Operations optimizes production planning while reducing downtime using IoT intelligence.

Microsoft Dynamics Editions

Dynamics 365 with combined functionality of ERP and CRM encompasses two larger application suites: the Enterprise edition and the Business edition.

Dynamics Business Edition: – Dynamics Business Edition is a comprehensive business solution for growing small-to-medium businesses up to 249 employees with no minimum user limits. Business Edition includes Dynamics 365 for Finance which is based on Dynamics NAV. Dynamics 365 Business Edition includes sales and marketing tools alongside CRM. Being scalable, Dynamics 365 Business Edition offers you the flexibility to add more modules as per your business needs.

Dynamics Business Edition Features: –

* Dynamics 365 for Finance and Operations

Dynamics Business Edition has sufficient depth and breadth of functionality to serve both small and large companies with relatively straightforward processes. The product modules include the following:

  • Financial Management
  • Inventory Management
  • Sales
  • Purchasing
  • Project Management
  • Production
  • Shop floor control
  • Additional Capabilities (multiple currencies, dimensions, document reporting)


Dynamics 365 Enterprise Edition: –

The high-powered of the two Dynamics 365 versions, Dynamics Enterprise Edition is perfect for companies with more than 250 employees with minimum 20 users for Finance & Operations. Dynamics 365 Enterprise Edition corresponds to Dynamics AX with a total of eight apps that can be combined into two different plans. The two separate solutions for Dynamics 365 Plan are:- the Unified Operations Plan and the Customer Engagement Plan.

Unified Operations Plan: –

This plan includes following applications: –

  • Finance and Operations (formerly AX)
  • Power Apps
  • Retail
  • Talent


As part of the Unified Operations Plan, the full functionality Dynamics 365 includes the following:


Customer Engagement Plan:-

The Customer Engagement Plan is a CRM-focused suite that includes the following applications:

  • Power Apps (the same as in the Unified Operations Plan)
  • Sales
  • Customer Service
  • Field Service
  • Project Service Automation