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How Microsoft Dynamics 365 can lay the foundation of Smart Cities of the future 

Internet of Things (IoT), big data, artificial intelligence and digital transformation are no more buzz words. They are being used across different verticals to improve the life of common masses. Information Technology is believed to contribute significantly towards the development of Smart cities. Smart denotes digitally connected physical assets via Internet of Things (IoT), sensors, & internet. In smart cities, data captured by IoT devices is used to monitor whether devices or services are at optimal levels. Smart cities ensure the smart delivery of services like digitization of records or online application processes for permit applications or licenses. Some of the aspects of Smart Cities: - 

How Microsoft Dynamics 365 can lay the foundation of Smart Cities of the future

An innovative solution to traffic congestion

Traffic congestion is considered as the most devastating problem which is getting worse day by day. With the help of IoT, this problem can be adjusted. Smart traffic signals can adjust their timing to accommodate commutes and holiday traffic and keep cars moving. Furthermore, traffic cameras and road sensors can monitor traffic incidents in real-time, enabling officials to collect, aggregate and search data whenever required.

More reliable public transportation

In the case of road closures, bad weather, or equipment breakdowns, IoT can enable authorities to have real-time insights to implement contingency plans, ensuring that residents always have access to safe, reliable, and efficient public transportation.

How Microsoft Dynamics 365 ensures better tomorrow?

Microsoft Dynamics 365 can help in laying down the strong and agile foundation of smart cities. Dynamics 365 is a cloud-based business applications platform which combines both CRM and ERP capabilities into one seamless application. Microsoft Dynamics consists of cloud-based applications for Customer Engagement, Field Service, Project Service Automation, Sales, finance & Operations etc., which can work seamlessly when connected or can also function as stand-alone application. By connecting road sensors with Dynamics 365 Field Service, the dream of smart city can be realized. Data generated by IoT devices can notify technicians in real-time about irregularities through D365 Field Service. With this, authority can dispatch the right service personnel to resolve the issue, even before citizens are aware about a problem. Based on predictive analytics of Dynamics 365 for field Service, authorities can efficiently maintain city assets and provide repairs before there are costly breakdowns.

With Dynamics 365 for Customer Service, civic employees can get 360-degree view of the customers, including the full history of interactions, user preferences, and relevant customer information, enabling them to deliver consistent and personalized customer experience at every touch point. Civic authorities can leverage Dynamics 365 Virtual Agent for Customer Service to deliver 24X7 live chat support to citizens. Bots can answer routine inquiries any time 24/7 and if the issue is more complex, deliver a warm hand-off to a city employee to handle. The self-service portals in Dynamics 365 enable citizens to access their account information and find answers to their questions on their own through a branded, personalized experience. A self-service portal with a searchable knowledge base and online community space will provide expert care and peer-to-peer options.

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