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Dynamics 365 Customer Insights

Microsoft has announced recently the Dynamics 365 Customer Insights for public preview. With AI based capabilities, Dynamics 365 unifies disparate data from different sources to enable organizations to get actionable insights to drive personalized engagement and proactive decision-making. Microsoft Dynamics 365 Customer Insights brings data across all sources together, enabling organizations to gain a single view of customers. The in-built intelligence helps you to discover useful insights that display the information which is required you to better prepare for sales calls, qualifying Leads, monitoring prospects, and finding connections.

Dynamics 365 Customer Insights Capabilities

Unify Customer Data

By unifying data on single database with advanced AI capabilities, Microsoft Dynamics 365 provides deep insights about field sellers as well as sales reps for better customer engagement and faster decision-making. Embedded insights provide best prospects while empowering managers to improve their team’s results. With focus on high priority customers, Dynamics 365 also reveals relationship across LinkedIn, and Office 365 connections.

Enable powerful AI and insights

Microsoft Dynamics 365 Customer Insights enables you to lead proactively using interactive reports powered by key performance indicators (KPIs) for pipeline and deals across the entire sales cycle. Customer Insights also help in improving inside sales team performance as you will get the comprehensive overview of conversational KPIs such as talk-to-listen ratio and speaking speed with call intelligence capabilities.

Deliver Personalized Customer Experiences

With advanced AI and machine learning capabilities, Dynamics 365 brings transactional, observational, and behavioral data together and offers rich customer profiles by incorporating audience intelligence from Microsoft Graph. You can further empower your team with customer profiles and insights by directly embedding data into your business applications.

Rely on a productive and trusted self-service customer data platform with expertise in AI research, cloud, data, and development to serve your customers better. Retain full ownership of data with General Data Protection Regulation (GDPR) compliance alongside enterprise-ready security and built-in governance tools.

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